Other

Here's everything you should know about Live Chat

Starting a chat:

• You can start a chat within our opening hours.
• If you see the message agents offline it means we have no available support agents at that moment.
• Once you start a chat, we will direct you to one of our support agents as soon as possible.
• The chat box will let you know when an agent is on their way to support you.

During a chat:

• Please make sure to respond to our agents within three minutes after the last message they sent, to avoid the chat from ending automatically.
• You can only send attachments once the agent requests it in the chat.
• Keep information like an order number, email address and/or shipping address nearby for the best experience.
• You can keep browsing other pages while being in a chat with us. Just navigate back to the page where you started your chat from, to continue the conversation.

Ending the chat:

• After a chat has ended, you can download a transcript of the conversation.

What if your chat has accidentally ended?

• If you don't reply to an agent's message within three minutes, the chat will end automatically. If this, or anything else happened and the chat ended, you can always start a new chat.
• No worries, you can start a new chat. One of our agents will pick up where you left off.

Push notifications are messages shown on your device even when the browser is not active.
 
Turning on push notifications
You can choose to accept and receive  push notifications on our website. Look for pages that show a notification button. Click on it and make sure notifications are turned on in your browser or device settings (or click ‘allow’ if needed). You will now receive push notifications for the page(s) you subscribed to. 
  
Turning off push notifications
We strive to make our notifications informative and valuable to our subscribers. However, if you no longer wish to receive notifications from us, you can turn them off at any time. Navigate to your browser or device settings, locate the notification settings for our website, and choose to turn off or block notifications for our website.
 
Security and privacy
We do not collect any personal information through push notifications, and all communication is fully encrypted to ensure the safety of your data.  
 
For more information, you can check our privacy notice here .