Anything order-related can always be found on your account. If the order has been shipped already, you can trace your parcel with a tracking number.
This tracking number can also be found in your confirmation email. It becomes active within 24-48 hours after you've received the email.
If you didn’t get a confirmation email, it could’ve ended up in your spam inbox. If that’s not the case give us a call so our customer service agent can take it from there.
In case your order has been delivered to the wrong address you can locate it under “delivery status” in your account, or check te track & trace link in the shipping confirmation email.
If the order hasn’t been delivered yet, you can contact your carrier to see if they can help you change the delivery address.
If the parcel was declined at the delivery address, the order will be return to our warehouse. Once we have processed the return, you'll be refunded within 10 to 14 days.
Our orders are usually shipped and delivered within 3-5 business days after the order is confirmed, with standard delivery. Based on the carrier and pick-up times, delivery times may vary.
Order placed with express shipping are usually ready to be shipped within 1-2 business days. Based on UPS's pick up times, delivery times may vary.
Shipping costs are 5,90 EUR, but are free for orders over 100 EUR. Express shipping is 9,95 EUR.
In case of delays, you will be informed accordingly. General delays may also appear on the website.
That depends on the carrier, but most of the time your order is:
- delivered at a nearby pick-up location
- At your neighbours unless you have informed us or the carrier that you do prefer to have parcels delivered at your neighbours
- At a second attempt the next business day
At all times the carrier leaves you a (digital) note with the delivery details.
If you've opted for your order to be delivered in a store, the store will hold onto to it for 14 days once you have received the conformation that your order is ready to be collected. After 14 days the order will be returned to our warehouse and you’ll be automatically refunded within 10 to 14 days.
For online orders, the following delivery options are available:
- delivered at a home/work address
- delivered in a store close to you
- delivered in a pick-up location near you
You can choose your preferred delivery option during the check out process.
If you choose standard shipping, your order will be delivered by UPS.
Orders placed with express shipping will be delivered by UPS.
Need more help?
We are available Monday – Sunday: 9AM – 9PM CET